I have been visiting Cosmedics for 3 years for electrolysis. The clinic was recommended by a friend who continues with treatment there and I have recommended another friend who now attends regularly. Sienna in particular is skilful and pleasant, and I now only book appointments with her. Reception staff are very helpful and friendly. On one occasion I was asked to call urgently about my appointment and I think I spoke to the call centre who didn't know anything about the call. As I was away at the time I planned to ring Putney for clarification on my return, but, forgot which was annoying as when I went to my next appointment was told it was cancelled as Sienna was on leave. I complained at the time to reception staff and they said they would follow it up, and that wasn't the first time there had been problems with the call centre.