“I came to the clinic worried and insecure about two moles on my chest. I wasn't pleased with the appearance and wanted to see if they could be removed.
A deposit for the consultation was taken and I was quickly talked through the procedure. The doctor was very professional but in hindsight, I feel that I shouldn't have had the treatment and the aftercare and effects of treating the chest area wasn't explained fully.
The result of the scarring is worse than the look of the original moles, which had very mild atypia and wasn't bad enough for medical/emergency removal. I wrote to the clinic three weeks after treatment as I was worried about how the scars had stretched. Also I was concerned that there were linear stitches that didn't seem like they would dissolve as it was protruding from the skin and was buckling the skin surrounding it. The quickest appointment that I could get was with a different doctor, and the doctor who originally treated me couldn't see me for another week. I didn't want to wait as I could also see that I had 'spitting stitches' or stitches that were being that were being rejected by my body, therefore affecting the healing.
The new doctor that I saw confirmed that the scars had stretched and that I should have been booked in to remove the linear stitch as usually this is one that would be removed by a doctor or the patient themselves after two weeks. He removed it and I carried on massaging the area and treating it with silicone.
Unfortunately, I am left with stretched and keloid scarring. I now understand that surgery to the chest area is highly prone to healing badly and often forms keloids/ stretching due to the tension on this area. I was very diligent with massaging the area, using silicone gels and sheets from two weeks after the surgery and made sure that I didn't stretch in the first two weeks and restricted movement.
I am now looking into spending more money to improve the keloid scar and finding that I may be in a vicious circle. To anyone who may be reading this, please really consider the long term affects. My moles were flat and small, and really weren't aesthetically that bad. Professional procedure but unfortunately rushed and not explained fully with aftercare information.”
“Despite advertising a fixed price of £310 for a single mole shave excision, I was told at the appointment that it would cost £400. By this point I was left little choice but to agree, having already paid the £50 consultation fee. It’s misleading to advertise a fixed price and then increase it, as I would have gone elsewhere that would have been cheaper. Very disappointed.”
“Do not buy anything from their online store!!!
I bought a retinol from them that I decided to cancel the next day when I changed my mind about it.
Their policy says you can cancel within 15 days of your purchase.
They told me they refunded me the money and it was not true.
I kept checking my bank account and my money wasn't there.
I contacted them via email and they told me they refunded the money back and that I was wrong (in a very rude way).
I checked my account again and the money wasn't there. I tried contacting them via phone call and they never got back to me.
My next move is to go to the authorities since I have prove in my bank statements I have not received a refund, and of course letting everyone know this is not OK and I won't stop until I get my money back.
You are better off buying any products directly from the company.”
“Just want to share my bad experience with cosmedics about my cyst removal i did book appointment with the cosmedics on Putney clinic and when i book appointment they said they can removed in the same day and starting price was from £585 to £735 the highest but when i went in there they said we can't do it here need to be in Harley street and we can't do it here and it will cost £900 i was a bit surprise and then days after they call me and i said i dont want no longer to continue with u and they was very rude on the phone when i ask to refund the deposit they said we won't refund u deposits even tho i went to the appointment which meant to be same day removal they didn't refund any deposit even tho thy didn't give me any service but i went to other clinic The Smart clinic and got it remove in same day and guess what cost me only £400 and it was amazing service and experience .”
“They advertise very boldly that they are in Twickenham TW1 area, when I called the clinic they said "they do not have a clinic in twickenham" so I asked why do you advertise this on your website in bold letters? she could not give me an answer
False advertisement hence The reason why im giving this clinic 1 star.”